FAQ

General

What is NUS ID?
Who can use NUS ID?
Is NUS ID replacing physical student cards?
Do I have to pay for NUS ID?
Why is NUS ID in the Alive App and not in a dedicated NUS ID App?

For Students

How do I get NUS ID?
What can I use NUS ID for?
What if I forget my physical ID card?
What happens if I lose my phone?
Does NUS ID work offline?
Is my data safe?

Discounts

How do I access discounts?
What kind of discounts are available?
How is ISIC connected to the NUS ID card?

For Students' Unions

How does NUS ID benefit our students’ union?
Is NUS ID easy to implement?
Can NUS ID integrate with our existing systems?
Can we still issue physical cards?
How do we get started?

Support

Who do I contact if I need help?